Mystery Audits
Objective
Scope of Work
Mystery audits will be conducted across designated outlets covering:
Food & Beverage Outlets – QSRs, Cafes, Restaurants, Bakeries.
Retail Stores – Apparel, Supermarket, Lifestyle, and Specialty Retail
To evaluate and enhance the overall customer experience, operational standards, brand consistency, and service quality across all Food & Retail outlets through professional Mystery Audits conducted by trained auditors.
Each audit will cover:
✅ Customer Experience Evaluation
✅ Service Standards & Staff Behaviour
✅ Hygiene & Store Ambience
✅ Product Quality & Presentation
✅ Billing & POS Efficiency
✅ Brand Representation & Visual Merchandising
✅ Feedback on Promotions & Upselling
✅ Compliance with SOPs
Methodology
On-site Visits: Trained auditors act as customers and assess based on predefined parameters.
Video/Photo Documentation: Visual proof of compliance and deviations.
Audit Reports: Comprehensive scoring and actionable insights shared within 48 hours.
Follow-up Audit (if required): To ensure corrective actions have been implemented.
Deliverables
✅Individual Store Audit Report
✅Consolidated Brand Summary Report
✅Performance Scoring Sheet (with benchmarking)
✅Recommendations for Improvement
✅Monthly/Quarterly Summary Dashboard (for multi-store chains)
Benefits to the Brand
✅Real-time insight into customer experience
✅Identification of operational gaps
✅Enhanced employee accountability
✅Improved customer satisfaction and retention
Our Strength
- Experienced audit team trained in food & retail operations
- Pan-India audit network
- 48 hour reporting turnaround
- 100% confidentiality & professional execution
Mystery Audit rate card
| Type | Frequency | Rate per Audit | Remarks |
|---|---|---|---|
| Food Outlet Audit | Monthly | ₹8000 per outlet | Includes travel & reporting (4 to 5 Audits) |
| Retail Store Audit | Monthly | ₹10000 per outlet (4 to 5 Audits) | Volume-based discounts available |